Terms and Conditions of Booking

By placing a booking with us (property owner) you (the lead guest) and your booking party (guests), during your stay, agree to the following terms and conditions as set-out. If you have any questions about booking with us, please contact us before making a booking. The contract for the letting of the property shall be between the property owner and the lead guest stated on the website booking form or given over the telephone at the time of booking.

Booking Process

To place a booking with us the lead guest must be at least 18 years of age and at least one of the guests staying at the property must be at least 18 years old. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.

To secure any booking we require a deposit to be paid in advance, this deposit amount is 30% of the full rental price.

This only applies to bookings 8 weeks before the arrival date, if the booking date is less than 8 weeks from the arrival date, then the full amount is due at the time of booking.

Deposit payments must be ‘cleared funds’ before a booking can be confirmed. Deposits are only refundable under the conditions set-out here within.

Payments are made via the booking form on the website using a debit / credit card.

A confirmation of the booking shall be sent to the lead guest as soon as possible after the booking, these details should be checked and any mistakes or omissions should be notified to the property owner within 7 days.

The balance to be paid (full price less any deposit already paid) is due 8 weeks before the arrival date, normally this is made automatically via the website booking payment form. Payment reminders will not be sent and non-receipt of the balance will be deemed as a cancellation of the booking and no refund will be due.

Once the balance has been received directions to the property and the procedure for key collection will be sent to the lead guest.

Check-in & Check-out

Guests must check-in and check-out by the times stated below;

  • Check-in from: 17:00pm on day of arrival.
  • Check-out by: 10:00am on day of departure.

All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.

Guests are responsible  for their own possessions and for leaving the property in a clean condition after departure.

Guests are also responsible to leave the keys to the property either in the key safe or returned to the owner as requested at the time of receiving the check-in procedures prior to arrival or receiving subsequent instructions.

Cancellation, Returned Deposit & Non-Arrival Conditions

Guests who need to cancel a booking should contact us as soon as possible. Deposits already paid are only returned if the booking is cancelled 8 weeks before the booking date.

If the booking is made less than 8 weeks before the arrival date refunds (less a £50 administration fee) will only be re-paid if the owners can re-book the property for the cancelled dates.

Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit the full amount of the booking. It is suggested that guests take out appropriate holiday / cancellation insurance where required.

In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and in this situation that our liability to you is limited to the refund of any payment already made. However we will endeavour to offer you alternatives within our existing portfolio of properties if they are available.

If Covid-19 compulsory and legally enforced travel restrictions are imposed either in Wales or the United Kingdom or elsewhere resulting in either guests being unable to travel to the property, or if the property cannot open, then a full refund to guests will be made, less a £50 administration fee. In the event of any dispute the property owners decision will be final.

WiFi Fair & Appropriate Usage Policy

Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately.

The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or maybe not ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited.

Damages & Lost Property

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs.

Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out.

Property Description

Every effort has been made to provide accurate descriptions of the properties, but from time to time items such as furnishings maybe of a slightly different nature or appearance, and hence the property owner will not be held responsible for customer dissatisfaction upon arrival at the property related to these changes to the property description.

All beds will be made up with fresh linen and towels provided for all guests.

Smoking

Smoking of any tobacco products is prohibited inside the property, including, but not limited to cigarettes, pipes, e-cigarettes, e-liquids, cigars, snuff or chewing tobacco.

Pets & Service Dogs

Pets are not accepted throughout the accommodation, except for service dogs.

Parking

Where on-site parking is provided guests accept that they park their vehicles at their own risk.

Your Personal Details & Privacy

Our policy surrounding the personal details you provide as part of any booking or enquiry through this website / or third party website, including the privacy of those details are explained and set out in our Privacy Policy which you can read here…(link)…….

You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed.

The property owners will not use guest’s personal information for marketing purposes unless the guests have given permission to do so.

Our Right To Cancellation

We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.

Our Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

REVIEWS

Beautiful Views

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So Peaceful

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Fantastic Break for Two

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